What types of jewelry do you offer?
Timelesstrove specializes in a diverse collection of fashionable jewelry, including elegant necklace and earring sets, as well as exquisite 925 sterling silver rings. Our pieces are designed to enhance any outfit and are suitable for various special occasions, such as weddings and anniversaries.
What is the quality of your jewelry?
We pride ourselves on providing high-quality jewelry. Our products are crafted from premium materials, including 925 sterling silver, ensuring durability and a luxurious appearance. Each piece is designed to withstand regular wear while maintaining its elegance.
How long does shipping take?
Orders are processed within 1–3 business days. Shipping times vary based on location: for the US and Canada, it typically takes 5–10 business days, while international shipping may take 7–15 business days. Please note that delays may occur due to customs or weather conditions.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging. If you wish to return an item, please contact us to initiate the process. Note that certain items, such as sale products and gift cards, are non-returnable.
Do you offer free shipping?
Yes, we offer free shipping on orders over $50. Once your order ships, you will receive tracking information via email to monitor your shipment.
Can I exchange an item?
While we do not facilitate direct exchanges, the fastest way to obtain a different item is to return the original item and make a separate purchase for the new one once the return is accepted.
What should I do if my item arrives damaged?
If your order arrives defective or damaged, please inspect it immediately and contact us. We will evaluate the issue and work to resolve it promptly, ensuring your satisfaction with our products.
How can I contact customer service?
You can reach our customer service team by emailing us at calebgordon07@gmail.com. We are here to assist you with any questions or concerns you may have regarding our products or policies.
